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Communications

User-friendly enterprise communication tools foster collaboration, create a positive work culture, and enhance both internal (employees) and external (customer) communications. Strengthen your communications ecosystem with the most powerful tools available today.

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Key Ecosystem Highlights

In an increasingly digital and interconnected world, old-fashioned communication methods can damage companies due to misunderstandings, poor collaboration, and unhappy customers. For employees to effectively interact with each other and with customers, modern tools like Slack, Microsoft Teams, Zoom, Intercom, and LiveChat are essential.

Offering user-friendly interfaces, support for omnichannel communications, built-in chatbots, and a host of other features, cloud-based online communication tools eliminate communication siloes and enable seamless interaction among individuals and teams. They enable users to access real-time insights and information, no matter where they are. Moreover, these tools can also be leveraged to connect staff with customers to proactively solve customer problems and build meaningful customer relationships.

  • ~40%

    Enhanced Customer Engagement

    Improvements in customer conversion rate

  • ~45%

    Expanded Global Footprint

    Reach and serve more global customers

  • ~50%

    Faster Query Resolutions

    Answer customer queries faster

  • ~30%

    Improved Decision-making Efficiency

    Smoother communications lead to faster decisions

Communications Products We Specialize In

At Addax, we understand that every company has its own communication challenges and goals. This understanding drives our work tailoring and implementing tools for your team, department, or organization. Our goal is to ensure that the chosen tool simplifies communication, streamlines information-sharing, and keeps your company consistently ahead of the curve.

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Slack

Slack, a cloud-based collaboration tool, is ideal for teams looking to streamline communication and enhance teamwork. It offers instant messaging and file sharing capabilities and user-friendly features like channels, threads, and mentions to enable smooth collaboration. Slack’s intuitive interface and design make it easy for users to interact with others and work together towards common goals, no matter where they are Plus, it integrates with many other apps to help teams save time, avoid unnecessary context-switching, and make better decisions faster.

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Versatility and ease of use are two key USPs of Microsoft Teams. This unified platform includes chat, video conferencing, file sharing, and collaboration tools, providing enhanced flexibility and choice for effective business communication. Teams users can organize discussions by project, department, or topic to eliminate confusion and make meetings more impactful with PowerPoint Live, Microsoft Whiteboard, and AI-generated meeting notes. With features like channels, shared task lists, voicemail, group calling, and call transfers, Teams is a very useful app for effective business communication and collaboration.

Microsoft Teams

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stem, making it one of the best video conferencing platforms available today.

Zoom

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Intercom is a powerful “AI-first” customer service platform. With Intercom, customers can talk to AI agents to get instant support. Through its AI copilot, human agents can get instant answers and assistance. Furthermore, Intercom provides AI-generated insights that enable team leaders and managers to assess team performance and other important metrics. The tool’s user-friendly interface makes it easy for any business to efficiently manage customer interactions, deliver instant, always-on service, and consistently deliver exceptional experiences.

Intercom

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LiveChat is a complete customer service platform with a growing list of omnichannel capabilities. Through a simple customer-facing chat widget and agent app, businesses can connect, engage, and communicate with customers in real-time. LiveChat supports text-based chat, plus file sharing, enabling efficient resolution of customer inquiries and issues. It also provides detailed reports with useful metrics as well as features like chat transcripts and customer ratings that enable businesses to assess, monitor, and constantly improve their customer service performance.

LiveChat

Slack

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Slack

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Slack, a cloud-based collaboration tool, is ideal for teams looking to streamline communication and enhance teamwork. It offers instant messaging and file sharing capabilities and user-friendly features like channels, threads, and mentions to enable smooth collaboration. Slack’s intuitive interface and design make it easy for users to interact with others and work together towards common goals, no matter where they are Plus, it integrates with many other apps to help teams save time, avoid unnecessary context-switching, and make better decisions faster.

Microsoft Teams

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Zoom

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Intercom

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LiveChat

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Ecosystem Services

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Business Automation

Addax designs and implements communication automation solutions that help organizations to save time and their employees to focus on more strategic activities. The solutions can be set up to send automated notifications and alerts that ensure consistent messaging and customer experiences. The automations are powered by bots that work reliably and 24x7 to streamline workflows, reduce bottlenecks, and speed up response times. The bots can be scaled up to handle increasing communications volumes, eliminating the need to add more expensive manpower.

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CRM Implementation

Organizations in many industries rely on Addax to implement and customize CRM platforms for their unique requirements. The system consolidates customer information from various touchpoints, allowing business users to gain comprehensive insights that then inform their customer segmentation and communication strategies. Further, the CRM integrates with customer support, live chat, and feedback mechanisms to create a unified infrastructure for smooth omnichannel communications and consistent, cohesive customer experiences.

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Web Development

Addax builds web tools that leverage the latest technologies and empower companies to understand and engage with customers, and build meaningful relationships with them. Our messaging chatbots and automated messaging workflows streamline customer support processes and allow customers to access timely assistance. These bots can be integrated into any e-commerce store, web app, landing page, or website to handle increasing messaging volumes and with CRM platforms to deliver personalized communication and targeted messages based on customer preferences or behaviors.

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Mobile and Desktop

allow for smoother workflows and enable real-time communication among team members, They also allow staff to seamlessly transition between tasks without having to switch between different applications, thus fostering improved collaboration and productivity. Seamless integrations of communications capabilities into mobile apps also enable field-service staff to easily communicate with customers, resulting in improved customer satisfaction.

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Industries that Can Benefit from Communications Tools and Addax


  • Healthcare

    Healthcare

    Timely and coordinated communications among healthcare professionals, caregivers, and patients

  • Ecosystem Industries Lines
  • Ecommerce

    Ecommerce

    Driving engagement and sales across various channels and touchpoints.

  • Ecosystem Industries Lines
  • Manufacturing

    Manufacturing

    Effective support for quality control and supply chain communications

  • Hospitality

    Hospitality

    Excellent guest service and experiences start with transparent, timely communications

  • Ecosystem Industries Lines
  • Non-profits

    Non-profits

    Personalized, timely communications to support the mission and drive it forward

  • Healthcare

    Healthcare

    Timely and coordinated communications among healthcare professionals, caregivers, and patients

  • Ecosystem Industries Lines
  • Ecommerce

    Ecommerce

    Driving engagement and sales across various channels and touchpoints.

  • Ecosystem Industries Lines
  • Manufacturing

    Manufacturing

    Effective support for quality control and supply chain communications

  • Ecosystem Industries Lines
  • Hospitality

    Hospitality

    Excellent guest service and experiences start with transparent, timely communications

  • Ecosystem Industries Lines
  • Non-profits

    Non-profits

    Personalized, timely communications to support the mission and drive it forward

  • Industries that Can Benefit from Communications Tools and Addax

    Addax designs, implements, and integrates business-ready enterprise communication tools for a broad spectrum of industries.

    Healthcare icon

    Healthcare

    Modern communications tools like patient portals and telemedicine platforms are essential for facilitating effective discussions, information-sharing, and coordination among healthcare professionals and patients. Addax specializes in developing such tools. Patient portals empower patients to take a more active role in their own health, while telemedicine portals tools allow for remote and personalized treatment and care. We also build messaging platforms, EHR systems, collaborative care platforms, and patient onboarding notification system that ensure timely, secure, and coordinated communication, and enhance care quality and outcomes.

    E-commerce icon

    E-commerce

    E-commerce businesses can choose from many communication options to provide support, boost sales, and build customer relationships and loyalty. These options include live chat, SMS marketing, email marketing, service ticketing, chatbots, and product review and feedback tools. Addax has the e-commerce acumen and technological expertise to build all these platforms with ease. We harness advanced technologies and proven development methodologies to craft systems that enable e-commerce companies to meet all their customer communication goals easily and at lowest possible cost.

    Manufacturing icon

    Manufacturing

    Effective communication tools help to coordinate production processes and ensure smooth manufacturing operations. Addax carefully assesses the needs of such organizations and then builds customized tools that facilitate seamless communication and collaboration across different departments. Our systems allow staff to share information and coordinate various activities to improve outcomes. Our tools can also be customized to facilitate third-party communications and help optimize the supply chain, reduce lead times, and minimize costs.

    Hospitality icon

    Hospitality

    Addax develops world-class platforms that enable hospitality businesses to streamline communications. Our systems enable staff members to coordinate guest services and room assignments with colleagues. We also build tools that facilitate communication between staff and guests, enhancing guest engagement and experiences and driving guest loyalty and revenue growth. These include online reservation and booking systems, event notification systems, emergency communication systems, guest feedback and survey tools, and CRM platforms.

    Non-profits icon

    Non-profits

    Intuitive, user-friendly communication tools enable non-profits to effectively engage with stakeholders, raise awareness about their causes, garner public support, and drive higher donations. Addax has experience setting up platforms to collect online donations, set up fundraising campaigns, and track fundraising progress. We have also built volunteer management tools, as well as tools for peer-to-peer fundraising, virtual event, and project management. All our systems incorporate the latest communication technologies and are fully customizable to match a non-profit’s specific requirements and unique mission.

    Use Cases

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    • Integration of Secure Video Conferencing into a Telemedicine Platform

      Integration of Secure Video Conferencing into a Telemedicine Platform

      A telemedicine platform with integrated video conferencing capabilities provides a convenient, accessible, and secure solution for the remote delivery of personalized healthcare services. It enables remote consultations between providers and patients, facilitating effective diagnosis, treatment, and follow-up care without in-person visits. The platform can be set up with automated encounter and patient notifications, allowing for smooth communications and care delivery. Integration with the EHR system helps to streamline administrative processes and further improves patient experiences.

    • Automated Document Processing in Salesforce

      Automated Document Processing in Salesforce

      Automated document processing and sign-in within the Salesforce CRM enables all kinds of organizations to streamline workflows and deliver seamless experiences for users and customers. A tech partner like Addax can set up these capabilities through various integrations and customizations. One such integration is automated Slack notifications that enable approvers to easily review and approve/decline multi-step applications, saving time and minimizing hassles. In addition to simplifying submission approval and management, seamless integration between Salesforce and Slack also enables other useful capabilities like reminders (e.g., for decision deadlines), multi-party collaboration, and real-time updates, further streamlining document processing to save time and enhance user experiences.

    • User Portal for Support Center

      User Portal for Support Center

      User portals give users more control over their queries and enable organizations to save time and money. The portal can complement a company’s human-staffed customer support center by providing fast answers to commonly asked queries. It can include AI-powered chatbots that can be trained based on the company’s knowledgebase to provide more accurate responses in the fastest possible time. Properly-trained chatbots can also seamlessly transfer customers to human operators to manage more complex queries.

    We are experts in leading industry standard platforms.

    We are proud to have some of the most well-known and respected corporate clients – but we love to help start-ups and new brands too.

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