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Salesforce

Salesforce, a cloud-based customer relationship management (CRM) platform, incorporates a growing suite of applications that empower all kinds of businesses to optimize their sales, marketing, customer service, analytics, application development, and other processes. Through its powerful featureset and built-in automations, any organization can effortlessly manage customer interactions, streamline processes, improve planning and strategizing, and boost productivity, efficiency, and profitability.

Key Ecosystem Highlights

Salesforce is not just a customer data management tool. Over the years, it has evolved to add hundreds of capabilities that enable businesses to optimize various business functions and departments. Thus, with Salesforce, they can track sales leads and customer interactions, automate marketing campaigns, deliver exceptional customer service, build branded online communities, and even analyze and improve business performance.\nMoreover, like Addax’s solutions, the Salesforce CRM platform is highly flexible and scalable, offering an extensive ecosystem of third-party applications and integrations. By leveraging this ecosystem, organizations across different industries can extend the platform's functionality to implement org-wide automations, cut operational costs, improve collaboration and communication, nurture meaningfu

Salesforce is not just a customer data management tool. Over the years, it has evolved to add hundreds of capabilities that enable businesses to optimize various business functions and departments. Thus, with Salesforce, they can track sales leads and customer interactions, automate marketing campaigns, deliver exceptional customer service, build branded online communities, and even analyze and improve business performance.\nMoreover, like Addax’s solutions, the Salesforce CRM platform is highly flexible and scalable, offering an extensive ecosystem of third-party applications and integrations. By leveraging this ecosystem, organizations across different industries can extend the platform's functionality to implement org-wide automations, cut operational costs, improve collaboration and communication, nurture meaningfu

  • ~34%

    Increased Sales Productivity

    Sell more by leveraging updated, real-time data

  • ~38%

    Faster Time-to-market

    Speed up time-to-market with Salesforce’s out-of-the-box functionalities and integration capabilities

  • ~43%

    Improved Forecasting Accuracy

    Make better forecasts and generate better business results

  • ~27%

    Enhanced Data Visibility

    Learn more about customers to serve them better

Salesforce Products We Specialize In

At Addax, we have extensive experience implementing, customizing, deploying, and integrating a wide range of Salesforce products. We serve as a strategic Salesforce advisor and consultant to numerous organizations in multiple industries and are proud that our support and expertise empowers them to capture immense and long-standing value from the world’s #1 CRM.

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Salesforce Marketing Cloud

Engage with your customers on their preferred channels and deliver highly personalized marketing experiences that will capture their attention and keep them “stuck” to your brand with Salesforce Marketing Cloud and Addax. This comprehensive digital marketing platform incorporates a wide range of tools for email marketing, mobile marketing, social media marketing, online advertising, and data management and analytics. Leverage these tools to implement powerful, results-oriented campaigns for your specific audience and business goals.

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Want to create an online community that passionately supports your brand and acts as its voice in the wider world? You can, with Addax and Salesforce Experience Cloud! Leverage this online platform to build communities for your employees, customers, partners, or other stakeholders and provide them the space they need to collaborate, communicate, and engage with the organization in meaningful ways that benefit them - and your business - in a host of tangible ways.

Salesforce Experience Cloud

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Pardot is Salesforce’s popular platform for marketing automation, lead generation, lead scoring, social media marketing, and customer experience management. Leverage Pardot to effectively capture more leads, engage prospects and customers at different stages of the buyer's journey, track marketing campaign performance, and increase conversions. You can even integrate Pardot with Salesforce to align various customer-facing functions to drive higher sales, enhance customer engagement, and increase company revenues.

Pardot

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Seamlessly connect all your applications, data sources, devices, and systems to enable digital transformation and run your business at “customer speed” with MuleSoft and Addax. MuleSoft seamlessly unifies all data so you get a single view of every customer and can effectively deliver the connected experiences they demand and expect. MuleSoft and its modern API-led approach also help to automate business processes, unlock more value from data, and deliver innovation at scale.

MuleSoft

Salesforce Marketing Cloud

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Salesforce Marketing Cloud

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Engage with your customers on their preferred channels and deliver highly personalized marketing experiences that will capture their attention and keep them “stuck” to your brand with Salesforce Marketing Cloud and Addax. This comprehensive digital marketing platform incorporates a wide range of tools for email marketing, mobile marketing, social media marketing, online advertising, and data management and analytics. Leverage these tools to implement powerful, results-oriented campaigns for your specific audience and business goals.

Salesforce Experience Cloud

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Pardot

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MuleSoft

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Ecosystem Services

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Web Development

"Team Addax has deep Salesforce expertise, which enables us to build world-class custom web applications, portals, and websites using Salesforce technologies and platforms. We leverage Salesforce Experience Cloud to build community-oriented web applications and customized reports and to connect any third-party system or data required by the business into the community. We can also connect Salesforce with business websites and set up user portals, complex client onboarding forms, data visualizations, and agent/sales rep apps - basically, anything you might need to operate, promote, and grow your business.

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Business Automation

The powerful combination of Salesforce and Addax enables businesses to automate repetitive tasks, streamline business processes, and improve efficiency. Our experts effectively leverage the platform to define the rules, triggers, and actions that will effectively automate your processes and create opportunities to improve business productivity and boost profitability. We can also set up any kind of workflow automation, case management automation, process automation, as well as document management, eSignatures, automated reports, omnichannel integration, CTI, and softphones, so you can save time and money, enhance collaboration, and deliver better customer experiences.

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Enterprise Integration

Integrating Salesforce with other systems can streamline numerous workflows in your organization. It will also ensure that users have access to accurate information for decision-making, provide deeper insights into customer behaviors, preferences, and interactions, and improve collaboration among team members. Addax can integrate your Salesforce platform with your ERP, e-commerce platforms (Shopify, Etsy), data visualization tools (Tableau), reporting tools (QuickBooks), payment and finance platforms (QuickBooks, Stripe), and a host of other tools to enhance the effectiveness of your tech stack and improve business outcomes.

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CRM Implementation

Need a fully customized Salesforce platform set up from scratch? Or a custom AppExchange implementation? Addax can do both! We can also take care of all your unique data management requirements, set up regular data backups, and ensure that your Salesforce instance is properly maintained and continually optimized. If you need support with Salesforce configuration or ongoing Salesforce consulting, we can provide that too. Our goal is to help you make the most of your Salesforce investment, whether it is for marketing, integrations, app development, community-building, or anything else.

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Industries that Can Benefit from Salesforce and Addax

Organizations in a wide range of industries can benefit from Salesforce’s powerful CRM and ecosystem of apps and services. And Addax provides the technical expertise and business acumen these organizations need to achieve business goals and success with Salesforce.

  • Healthcare

    Healthcare

  • Ecosystem Industries Lines
  • Ecommerce

    Ecommerce

  • Ecosystem Industries Lines
  • Manufacturing

    Manufacturing

  • Hospitality

    Hospitality

  • Ecosystem Industries Lines
  • Non-profits

    Non-profits

  • Healthcare

    Healthcare

  • Ecosystem Industries Lines
  • Ecommerce

    Ecommerce

  • Ecosystem Industries Lines
  • Manufacturing

    Manufacturing

  • Ecosystem Industries Lines
  • Hospitality

    Hospitality

  • Ecosystem Industries Lines
  • Non-profits

    Non-profits

  • Industriesthat Can Benefit from Salesforce and Addax

    Organizations in a wide range of industries can benefit from Salesforce’s powerful CRM and ecosystem of apps and services. And Addax provides the technical expertise and business acumen these organizations need to achieve business goals and success with Salesforce.

    Use Cases

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    • CRM for Sales Process Automation

      CRM for Sales Process Automation

      Challenge

      A CRM platform effectively automates many parts of the sales process, enhancing efficiency and creating more revenue-generation opportunities. Addax has implemented CRM systems that have allowed many types of organizations to automate orders, invoicing, payments, and pricing. Automating these tasks enables sales reps to focus more on building relationships with customers and on closing deals. The CRM also provides visual representations of the sales funnel and triggers automated actions in a timely manner, ensuring that no opportunity is ever missed to convert a prospect or generate a sale.

      Result

    • Customer Support Center

      Customer Support Center

      Challenge

      Addax has set up multiple customer support and feedback centers for organizations in many different industries. With a strong CRM foundation, the center can easily manage customer inquiries, resolve issues, and deliver exceptional support experiences at any scale. Omni-channel support capabilities can be incorporated, along with a self-service portal and social media feedback to improve customer engagement and speed up issue resolution time. The CRM also simplifies case management, routing, collaboration, and escalation to enable the organization to consistently provide high-quality, customer loyalty-generating support.

      Result

    • Customer Journey Mapping

      Customer Journey Mapping

      Challenge

      The best CRMs include powerful customer journey mapping features that enable businesses to design and automate customer journeys across various touchpoints. By implementing these platforms, healthcare organizations can create personalized, multi-step campaigns based on patient behaviors, preferences, and interactions. They can also track patient interactions to automatically set up follow-up appointments and create personalized treatment plans for better care coordination and outcomes.

      Result

    We are experts in leading industry standard platforms.

    We are proud to have some of the most well-known and respected corporate clients – but we love to help start-ups and new brands too.

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